Raquilantang App Privacy Policy

Last Updated: April 9, 2025

This Privacy Policy explains how Raquilantang App (“we”, “us”, “our”) collects, uses, processes, stores, and protects your personal information when you access or use our website, platform, applications, and related services (the “Service”).

We operate primarily in the Philippines, with secure hosting infrastructure in Singapore and the United States. We comply with the Philippines’ Data Privacy Act of 2012 (DPA), Singapore’s Personal Data Protection Act (PDPA), and applicable U.S. privacy standards including the California Consumer Privacy Act (CCPA/CPRA). Where required, we also follow EU GDPR principles.

1. Information We Collect

We collect the following categories of information:

  • Account Information: Name, email, phone number, business details, login credentials.
  • Usage Data: IP address, browser type, device identifiers, pages visited, access times.
  • Business Data: Files, documents, client information, and data stored by your organization.
  • Payment Information: Billing details, subscription information (handled by secure third parties).
  • AI Interaction Data: Inputs, queries, and file uploads processed through AI features.
  • Cookies & Tracking: As described in our Cookie Policy.

2. How We Use Your Information

We use personal data to:

  • Operate, maintain, and secure the Raquilantang App platform.
  • Provide user authentication and account management.
  • Process payments and manage subscriptions.
  • Deliver features including file management, analytics, and AI assistance.
  • Improve user experience and develop new features.
  • Communicate service updates, alerts, or important notices.
  • Comply with legal and regulatory requirements.

3. AI Feature Disclosure

Some features may use artificial intelligence to process text, documents, or images. AI responses may be inaccurate or incomplete, and we advise verifying all outputs. Data submitted to AI features is processed securely and not used to train public AI models.

4. How We Share Your Information

We may share information with:

  • Service Providers: Hosting (AWS), email delivery, analytics, and payment processors.
  • Authorized Users: Members of your business or organization as configured in your account.
  • Legal Authorities: When required by court order or to comply with applicable laws.
  • Business Transfers: In the event of a merger, acquisition, or service restructuring.

5. International Transfers

Data may be stored or processed in the Philippines, Singapore, or the United States. We implement safeguards such as contractual clauses, encryption, and industry-standard security practices to protect personal information during cross-border transfers.

6. Data Security

We employ technical and organizational measures including encryption, access controls, tokenization, secure key management, and continuous monitoring. No system is completely immune to risks, but we take reasonable steps to protect your data.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account or data at any time (see Section 10).

8. Children's Privacy

Raquilantang App is not intended for individuals under 18. We do not knowingly collect information from children.

9. Your Rights

You may have rights under PH DPA, SG PDPA, U.S. privacy laws, or GDPR, including:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your account or stored data
  • Opt-out of marketing communications
  • Request copies of your uploaded content
  • Restrict or object to certain processing activities

Requests can be sent to inquire@raquilantang.com.

10. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies. For more details or to manage preferences, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be reflected in the “Last Updated” date above, and we may notify users or request renewed consent where required.

12. Contact Information

For questions or privacy requests, you may contact us at:
inquire@raquilantang.com.